What to expect

What happens after you reach out?

You do not need to know the name of a program. Start with what is happening. Victor helps clarify the right access point, understand your needs and coordinate the next step.

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Different starting points

There is more than one way to begin.

Some services accept direct requests. Others begin through a school, county, healthcare provider, child welfare team, probation department or another community partner.

I am looking for help

Tell us who needs support, what is happening and where you live. Victor explains whether a direct request is available or which local access point applies.

Someone referred me or my child

Victor contacts the family or young person, confirms the referral details and makes the next action clear.

I want to refer someone

Use the referral pathway agreed for your county or organization. Victor reviews program fit, required information and next steps.

Your journey, step by step

A clear path, with enough detail to know what comes next.

The exact process changes by program, county and referral source. These stages show what families and referring partners can expect across the journey.

  1. Step 01

    Reach out or a referral arrives

    The journey begins with a direct request or a referral from a school, county, healthcare provider or another partner.

  2. Step 02

    A team member makes contact

    A team member connects with the family, young person or referring partner and listens to what is happening.

  3. Step 03

    Access and program fit are reviewed

    Victor checks county requirements, eligibility, program availability and the level of urgency.

  4. Step 04

    Intake and assessment clarify the need

    A structured conversation looks at current concerns, strengths, goals, daily life and existing support.

  5. Step 05

    The right team and service are identified

    Victor matches the need with the appropriate program, level of care, available location and care team.

  6. Step 06

    A plan is built with you

    The assessment becomes practical goals, agreed priorities, roles and a coordinated care plan.

  7. Step 07

    Support begins in the right setting

    Depending on the program, services may happen at home, at school, in the community, at a Victor location or through telehealth.

  8. Step 08

    Progress is reviewed and next steps are planned

    The team tracks progress, updates the plan and adjusts support as needs or circumstances change.

What happens behind the scenes

Victor manages the coordination so the experience stays clear.

Families are in conversations, appointments and support. Behind them, teams manage access, scheduling, assignments, records and reviews.

Eligibility and program fit

The team checks requirements, availability and skills and the level of care that is appropriate to the situation.

Scheduling and team assignment

Appointments are arranged and the case moves to the right clinician, facilitator or care team.

Documentation and continuity

Information is maintained so goals, decisions and workflows remain connected over time.

Coordination and review

Teams communicate, review progress and adjust the plan when needs change.

Questions people often have

You do not need every answer before you begin.

Do I need a referral?
It depends on the program and county. The first conversation helps clarify this.
What happens during an assessment?
The team asks questions about current concerns, strengths and daily life — no tests, no forms to prepare.
Do I need to know which service to request?
No. Staff are trained to help with navigating referrals support even if you are unsure.
Can a family contact Victor directly?
Yes. Some programs accept direct requests; others require a referral. Staff will tell you which applies.
How long does the process take?
Timing varies by program and county. Staff give a realistic timeline at the first contact.
Where can services take place?
Depending on the program, support may happen at home, at school, in the community or at a Victor location.

You do not need to have all the answers before you reach out.

Start with a conversation. Victor will help make the next step clearer.

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